my phone is completed dead - iphone XR - new in D...

Jenny81 · ‎30-03-2020

not dropped, not in water - put on charge last night - now completly dead , wont turn on - tried different chargers - tried the hard re starts etc

MI5 · ‎30-03-2020

@Jenny81

Try holding power button whilst you connect to a charger and keep power button pressed for at least a minute.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jenny81 · ‎30-03-2020

Thanks - i'm still getting nothing

More info

MI5 · ‎30-03-2020

@Jenny81

I'd contact Apple for help then https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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