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Keeping my number

Fon
Level 1: Joiner
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I am abroad, my phone was stolen with my 02 sim in it and because of that I've had no way to access my account associated with that 02 number. As a result of this my account has been moved to a debt collection agency meaning I'll probably lose my phone number despite multiple attempts at getting 02 to send me a replacement sim there was no answer at all. Is there anything I can do to keep my number?

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pgn
Level 76: Forum Legend
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Did you inform O2 of the theft, @Fon? They will block the phone and IM, and should send a new SIM to your UK address, keeping your number. Guide: Lost or Stolen O2 Device? - How to Report it 

All the ways of reaching O2, including via Social Media, in here: 

Guide: How to find help & contact O2 

You can also call the payment management number 0800 902 0217 / 0800 032 5302 - use Skype to call 0800 numbers for free Guide: A Guide to Skype 

Good luck!

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pgn
Level 76: Forum Legend
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Did you inform O2 of the theft, @Fon? They will block the phone and IM, and should send a new SIM to your UK address, keeping your number. Guide: Lost or Stolen O2 Device? - How to Report it 

All the ways of reaching O2, including via Social Media, in here: 

Guide: How to find help & contact O2 

You can also call the payment management number 0800 902 0217 / 0800 032 5302 - use Skype to call 0800 numbers for free Guide: A Guide to Skype 

Good luck!

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madasaf1sh
Level 77: Grand Master
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@Fon 

 

o2 will not and never have sent simcards abroad, your only option is to get it sent to the a UK address and get them to post it on for you, and hope it gets to you. 

If the account has been passed to a DCA then you will need to speak to them, as they maybe able to get o2 to reconnect the number.. 

 

To get a sim you need to call o2 using Skype on +44 800 902 0217 during UK hrs 8am til 8pm

 

Also have a look here on how to report the phone and sim stolen Guide: Lost or Stolen O2 Device? - How to Report it 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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