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need to replace damaged handset

ScariestJ
Level 1: Joiner
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I need a new handset to replace my water damaged handset which does not power up. How do I do this without using a non-existent phone. I have access to email.

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Enlli
Level 67: Unsung hero
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Is it insured with O2?

Or are you looking to buy a replacement handset?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@ScariestJ 

Put your sim in another phone to receive the OTP codes or pop in store with photo ID.

Guide: Upgrading Your O2 Phone 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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