Solved: Screen Damage

Heidi89 · ‎17-04-2019

Hello,

I have broken my screen on y iPhone 8 and I would liek to organsie a replacement. I do have my phone insured but would like to get this organised as soon as possible.

Can you let me know how I can do this please?

Thank you,

Heidi

MI5 · ‎17-04-2019

@Heidi89 call 202 and choose the option for insurance and an advisor will complete the claim for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-04-2019

@Heidi89 call 202 and choose the option for insurance and an advisor will complete the claim for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Glory1 · ‎17-04-2019

Hi @Heidi89

You need to contact customer services to organise an insurance claim and a replacement phone.

Call from your mobile, if it's still usable, 202. If not you can ring from any landline for free on 0800 032 1402

Hope this helps and welcome to the forum

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Marjo · ‎18-04-2019

Hey @Heidi89 , good to have you here on the community. Sorry to hear about your phone screen though. 😞

There's some helpful information above from our members so please do let us know how it goes and if you have any additional queries we could help with.

O2

Screen Damage

Delivery

Transfer sim to new phone

voicemail notification

Apple Watch with cellular and iPhone upgrades

Data Plan