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Anonymous
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Data Usage Suddenly Increased?

Since recently paying off my iPhone 6, according to O2, I have suddenly (and inexplicably) started using up my entire data allowance within days of my latest bill. After many years with O2, this has not happened before - and I am also receiving texts from O2 to buy more, along with offers of an increase in data for £21 a month. I am not, to the best of my knowledge, doing anything differently - most of my apps are set to WIFI only, and when I’m out and about, most apps are off anyway. I’m suspicious of this sudden change and I would like to know if I’m not alone! I’m now looking at other providers.

Posts: 70,180
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Registered: ‎04-01-2009

Re: Data Usage Suddenly Increased?

This seems to happen a lot on Apple devices. Check in your data usage on the phone how much each app is using. It's always best to reset it each month on your billing date so you compare to O2's figure in My O2. 

Posts: 88,096
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Data Usage Suddenly Increased?

Not unheard of and you're not alone.
It's happened to me a few others on the forum too.
There's no reason for it and it can stop as quickly as it starts.
O2 couldn't give me any satisfaction or reason for my complaint so I moved that account to EE and the problem stopped immediately (same phone, same settings, just changed sim card)
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 16,395
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Registered: ‎13-08-2008

Re: Data Usage Suddenly Increased?

I must be lucky on our old business account all iPhones since the iPhone 3 and my personal account since the 6s never seen spurious data usage .

 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 16,395
Topics: 293
Kudos: 1,844
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: Data Usage Suddenly Increased?

@Anonymous As @jonsie says please check the iphones data counters v o2 figures etc 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 88,096
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Data Usage Suddenly Increased?

Unless you reset the data counter each month that's a fruitless exercise.
It's not like Android where you can change sliders to give you usage since a certain date.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,180
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Data Usage Suddenly Increased?

Yes I advise that in my first post. Then there is the wifi assist, make sure it's off though I'm led to believe it won't make a tremendous difference but it's better off anyway. 

Posts: 88,096
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Data Usage Suddenly Increased?

I doubt many do tbh.
I certainly don't remember every month to do it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,180
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Data Usage Suddenly Increased?

That's another little beauty of android, you can set it to automatically reset every billing date.... 

Posts: 88,096
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Data Usage Suddenly Increased?

Sure can.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)