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Level 1: Joiner
Posts: 1
Registered: ‎17-04-2019
Accepted Solution

Screen Damage

Hello, 

 

I have broken my screen on y iPhone 8 and I would liek to organsie a replacement. I do have my phone insured but would like to get this organised as soon as possible. 

 

Can you let me know how I can do this please? 

 

Thank you, 

 

Heidi 

Posts: 88,107
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Screen Damage

@Heidi89 call 202 and choose the option for insurance and an advisor will complete the claim for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 10,294
Topics: 83
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Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Screen Damage

Hi @Heidi89 

 

You need to contact customer services to organise an insurance claim and a replacement phone.

 

Call from your mobile, if it's still usable, 202. If not you can ring from any landline for free on 0800 032 1402 

 

Hope this helps and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

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Community Manager
Posts: 5,714
Registered: ‎23-07-2014

Re: Screen Damage

Hey @Heidi89 , good to have you here on the community. Smiley Happy Sorry to hear about your phone screen though. Smiley Sad

There's some helpful information above from our members so please do let us know how it goes and if you have any additional queries we could help with.

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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