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Anonymous
Posts: 0

Roaming

My phone won't work in Ibiza and I need to speak to my elderly mom. What can I do

 

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Anonymous
Posts: 0

Re: Roaming

@Anonymous Try rebooting the phone & see if it connects to the Spanish network. Try searching manually for a network in your settings 

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Community Manager
Posts: 7,146
Registered: ‎18-02-2016

Re: Roaming

Welcome to the community @Anonymous Please give @Anonymous's suggestion a go and let us know how you get on. 

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Posts: 90,048
Topics: 745
Registered: ‎14-01-2013

Re: Roaming

The best network in Spain to work with an O2 mobile is Movistar.

*The Game Is On*

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Posts: 104,539
Topics: 552
Solutions: 13,554
Registered: ‎04-04-2012

Re: Roaming

Have you ever previously used your phone abroad?
If not you may need to contact customer service to have international calls enabled
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)