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Roaming

Anonymous
Not applicable

on ‎28-06-2017 08:50

on ‎28-06-2017 08:50

My phone won't work in Ibiza and I need to speak to my elderly mom. What can I do

 

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Anonymous
Not applicable

on ‎28-06-2017 09:28

on ‎28-06-2017 09:28

@Anonymous Try rebooting the phone & see if it connects to the Spanish network. Try searching manually for a network in your settings 

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Martin-O2
Former Staff
In response to Anonymous
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on ‎28-06-2017 09:43

on ‎28-06-2017 09:43

Welcome to the community @Anonymous Please give @Anonymous's suggestion a go and let us know how you get on. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Cleoriff
Level 94: Supreme
In response to Martin-O2
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on ‎28-06-2017 11:02

on ‎28-06-2017 11:02

The best network in Spain to work with an O2 mobile is Movistar.

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
In response to Cleoriff
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on ‎28-06-2017 11:13

on ‎28-06-2017 11:13

Have you ever previously used your phone abroad?
If not you may need to contact customer service to have international calls enabled
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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