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Phone contract

AH06
Level 1: Joiner
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Hi I applied for a phone contract for the iPhone 15 pro  , and they’ve taken the £30 upfront payment and I received an email saying “ we need to take a look at your application hold tight and we will get back to you within 24 hours” but I haven’t received an email since so I’m just wondering if I’ve been accepted for it ?

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MI5
Level 94: Supreme
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@AH06 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
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@AH06 

 

This is a customer to customer Community with no direct O2 involvement. You need to contact O2's sales team as they will be able to help you. I suggest that you message them on social media :-

 

Facebook :  https://o2uk.co/O2CFB

 

X (Twitter) : https://o2uk.co/O2CTW

 

Instagram : https://o2uk.co/O2CIG

 

Other ways of making contact :-

 

Guide: A Guide to Skype 

 

Guide: How to find help & contact O2 

 

The upfront payment will still be held by your bank pending O2's decision on your application. 👍

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MI5
Level 94: Supreme
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@AH06 

Check your online banking to see if the payment is still pending.

If so, you have not been accepted yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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