Phone contract
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on 08-06-2024 20:14
Hi I applied for a phone contract for the iPhone 15 pro , and they’ve taken the £30 upfront payment and I received an email saying “ we need to take a look at your application hold tight and we will get back to you within 24 hours” but I haven’t received an email since so I’m just wondering if I’ve been accepted for it ?
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on 08-06-2024 20:31
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks
Guide: How to find help & contact O2
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 08-06-2024 20:34
This is a customer to customer Community with no direct O2 involvement. You need to contact O2's sales team as they will be able to help you. I suggest that you message them on social media :-
Facebook : https://o2uk.co/O2CFB
X (Twitter) : https://o2uk.co/O2CTW
Instagram : https://o2uk.co/O2CIG
Other ways of making contact :-
Guide: How to find help & contact O2
The upfront payment will still be held by your bank pending O2's decision on your application. 👍
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on 08-06-2024 20:36
Check your online banking to see if the payment is still pending.
If so, you have not been accepted yet.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

