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Forum Posts

Resolved! Orders are taking way too long

I made an order on an iphone 13 Pro and it wasn't until I finally figured how to speak to support that I was told the order could take up until the 20th!?! I know there are worldwide shortages but its the integrity lacking in the online services. Hum...

Resolved! New customer

Good morning, I’m trying to purchase and Apple Watch through o2. I am a new customer and understand I need an account so I have purchased a sim only contract. How long before I can add my Apple Watch?

Resolved! Iphones Out Of Stock For Long Time

Placed an order for Iphone 11 back in October. Still says awaiting stock. This is an Xmas gift. Any chance it will arrive before Xmas?

Resolved! The iPad I've ordered is out of stock

I've ordered an iPad pro but it's out of stock I've know idea how long it will take . Would o be better off cancelling and getting a different tablet ?

Bizzo by Level 1: Joiner
  • 138 Views
  • 1 replies
  • 0 kudos

Resolved! New iPad

Hi I’m looking for help my ipad I ordered weeks ago last week it was being processed but now it’s sitting back at order confirmed. Can I get an update please

Emma50 by Level 1: Joiner
  • 55 Views
  • 1 replies
  • 0 kudos

RESOLVED - "Compatible (iPhone) data bolt on" required for roaming

Twice in the last few years I been unable to use mobile data whilst aboard on my iPhone (whilst it worked fine in the UK before I went away). I have a SIM-only contract with O2. On contacting O2 customer service, I am told that need an "iPhone Bolt-o...

SteveC1 by Level 1: Joiner
  • 8259 Views
  • 8 replies
  • 2 kudos

Resolved! Bill query and contract query

Hijust waiting to get my new phone, puzzled as I received a bill from o2 on saturday

oscar6 by Level 1: Joiner
  • 123 Views
  • 1 replies
  • 0 kudos

Resolved! Phone Order

I recently ordered an iPhone from o2. However as soon I ordered it, I was told it was out of stock. It has now been a couple of days and I have heard nothing from o2. This is seriously unprofessional, and it’s not a great start for me, from a custome...