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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9217 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382609 Views
  • 4 replies
  • 0 kudos

iMessage

Bought new iPhone from O2 on 1st April Gave PAC code in store (from EE). Port confirmed via text on the 3rd April at 5:30pm. Able to text on my number from this phone but not iMessage. Says activation unsuccessful. Tried so far: turned phone off and ...

AM929292 by Level 1: Joiner
  • 667 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrade

I am trying to upgrade my phone but have lost my sim so unable to receive the code in order to buy the upgrade. Is there any other way I can receive the code as I don’t have access to that phone number right now

Esim

I have a new iPhone 15 and have put my O2 sim in. It is not supported and I need an esim

IPhone data profile

Could someone provide a data profile for an iPhone, that when installed, populates the correct data settings to your phone This is a giffgaff profile https://www.giffgaff.com/iphone-app/giffgaff-apn-settings.mobileconfig Is there anything similar to ...

Sloz999 by Level 1: Joiner
  • 1043 Views
  • 6 replies
  • 0 kudos

Malta data roaming

I’m just back from Malta and was unable to use my data roaming. I tried solutions offered by customer services and the solutions on this forum. I migrated from Virgin last year. With virgin I never had problems in Malta or any European countries. Has...

Lindam1 by Level 1: Joiner
  • 961 Views
  • 5 replies
  • 0 kudos

Resolved! MultiSave/Loyalty Offer - Apple Watch

I have a query on the 20% offer O2 have for where an account has multiple numbers. Please hear me out! I have an iPhone (SIM only, pay monthly) and an Apple Watch (no other phones). The terms of the offer specifically exclude Apple and Samsung watche...

ossocafe by Level 1: Joiner
  • 2104 Views
  • 13 replies
  • 0 kudos

Error message 10 when activating the e sim on my apple watch ultra

Hi I have completed a hard reset on my apple watch ultra. when activating the esim data plan the following error message comes up. reference code 10 202 help desk have been unable to assist so far some advice on fixing would be appreciated

Nickmb by Level 1: Joiner
  • 611 Views
  • 2 replies
  • 0 kudos

Can’t receive or make calls while abroad

I am unable to receive phone calls while I’m abroad. I can receive messages and SMS, internet works, but if someone calls me it goes straight into VM and I just get a message saying someone tried to call me. what can I do?

ABS1 by Level 1: Joiner
  • 1094 Views
  • 6 replies
  • 0 kudos

Upgrade Apple Watch

I have had an on going issue with my upgrade Apple watch not showing / connecting to my Cellular plan. I first contacted o2 on the 9th of Jan and have had no support after spending 32 hours on the phone and going Instore. There complaints team have a...

JamesK2 by Level 1: Joiner
  • 501 Views
  • 1 replies
  • 0 kudos