Iphone no signal on sim after update 17.4.1

[subrato123]

Hello, I have not had any signal on my iPhone since the automated update 17.4.1.  I cannot call, text. The Apple support simply asks me to reach out to my carrier. Please help O2.

Device name : iPhone 13 Pro Max

Sim type : eSim

Thanks

[Enlli]

If a network reset does not work if may be down to the eSim.

If you do a SIM swap in My O2 and give the reason as change of technology that should take you to download a replacement 

[subrato123]

Thank you for replying! Network reset did not work indeed.

I tried the sim replacement. It's saying the "Your esim profile has been downloaded and installed" , however I still don't see any signal on my phone. I am actually not sure if something was actually downloaded and installed on my phone... 

[MI5]

@subrato123 

If you also have a physical sim in the phone, remove it and see if the esim kicks in then.

[subrato123]

Thanks @MI5 . Removed physical sim (I had dual sim) and reran esim install .. no luck still...

[MI5]

@subrato123 

There seems to be more than normal no service issues reported today so might just be an unreported network issue. http://status.o2.co.uk/

[subrato123]

Thanks, I was finally able to call O2 support from my partner's phone. They are sending me a esim on email. Will update if that works. Status in my area is fine.

[Jackdog]

Same issue for me 

[Enlli]

Also see this thread

https://community.o2.co.uk/t5/Tech-Support/eSIM-outage-**Personal info**/td-p/1710885

[subrato123]

Update - Resolved - By installing a fresh esim as suggested above. I could not get my O2 based self-service and had to call support (from another phone) who ordered this for me.

Thanks all for your kind help.