Serious security problem on O2 network

[copepod]

Serious security problem on O2 network.

When my phone number is dialled, the caller does not reach me, instead the phone defaults to a message selling products and services in various languages.  I have changed to an e.sim and it makes no difference. I changed network and it makes no difference, I turned the phone off and it makes no difference.  The problem is with the network intercepting my phone number.

My phone is now almost useless,  can you please investigate and fix this problem, or do I need to have a new number.

[Oxonian]

@copepod 

You need to contact O2. Unfortunately, this is a customer to customer community so we cannot access your account or offer any direct help. .

You can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media teams are UK-based and have a good reputation for solving problems. 

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2

[pgn]

Have you checked in your MyO2 unde Bar and Divert, Call Divert to make sure nothing has been set up inadvertently in there?

Also check, if you are a voicemail user, use Guide: All you need to know about O2 Voicemail 901 

Good luck, @copepod 

[MI5]

@copepod 

How to change your number Guide: How to change your mobile number