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No service

Anonymous
Not applicable
My iPhone 5s came today, I put the sim in, charged it up and set the clock etc but it says I have no service. I've gone down the "settings, general, about" route but I got no message about upgrading. Am I missing something obvious?
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Anonymous
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Have you performed the sim swap if your original sim was not a nano sim

http://swapmysim.o2.co.uk

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Message 2 of 9
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Anonymous
Not applicable
Have you performed the sim swap if your original sim was not a nano sim

http://swapmysim.o2.co.uk
Message 2 of 9
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Anonymous
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Ah, no not yet :-/..... Doing that now. Thanks 🙂
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MI5
Level 94: Supreme
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Registered:
If this is a new contract you will need to activate the sim first.
You can try live chat or call CS from the landline numbers on this link if you'd prefer http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 9
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Anonymous
Not applicable
Thank you. Life chat was unavailable and I'm a bit of a technophobe. Thank you both for your help
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Beenherebefore
Level 32: Blockbuster         
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Registered:

@Eva..........love the username Bouncy

"My life is a facsimile of a sham"
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Cleoriff
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@Beenherebefore wrote:

@Anonymous..........love the username Bouncy


Yes...quite brilliant...Smiley Very Happy

Veritas Numquam Perit

Girl in a jacket
Message 7 of 9
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Anonymous
Not applicable
You're welcome.

Allow from a few minutes to approximately 24 hours for the swap to complete.

Either turn the phone off and on or turn airplane mode on and off ,approx every 30 minutes to help the re connection with the Network.
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MI5
Level 94: Supreme
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Good luck slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 9
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