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Anonymous
Posts: 0
Accepted Solution

No service

My iPhone 5s came today, I put the sim in, charged it up and set the clock etc but it says I have no service. I've gone down the "settings, general, about" route but I got no message about upgrading. Am I missing something obvious?
Anonymous
Posts: 0

Re: No service

Have you performed the sim swap if your original sim was not a nano sim

http://swapmysim.o2.co.uk
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Anonymous
Posts: 0

Re: No service

Ah, no not yet :-/..... Doing that now. Thanks :-)
Posts: 115,473
Topics: 571
Solutions: 15,807
Registered: ‎04-04-2012

Re: No service

If this is a new contract you will need to activate the sim first.
You can try live chat or call CS from the landline numbers on this link if you'd prefer http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: No service

Thank you. Life chat was unavailable and I'm a bit of a technophobe. Thank you both for your help
Posts: 5,063
Topics: 113
Registered: ‎19-09-2014

Re: No service

@Eva..........love the username Bouncy

"My life is a facsimile of a sham"
Posts: 98,678
Topics: 763
Registered: ‎14-01-2013

Re: No service


@Beenherebefore wrote:

@Anonymous..........love the username Bouncy


Yes...quite brilliant...Smiley Very Happy

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Anonymous
Posts: 0

Re: No service

You're welcome.

Allow from a few minutes to approximately 24 hours for the swap to complete.

Either turn the phone off and on or turn airplane mode on and off ,approx every 30 minutes to help the re connection with the Network.
Posts: 115,473
Topics: 571
Solutions: 15,807
Registered: ‎04-04-2012

Re: No service

Good luck Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)