No service

[Anonymous]

My iPhone 5s came today, I put the sim in, charged it up and set the clock etc but it says I have no service. I've gone down the "settings, general, about" route but I got no message about upgrading. Am I missing something obvious?

[Anonymous · Accepted solution]

Have you performed the sim swap if your original sim was not a nano sim

http://swapmysim.o2.co.uk

[Anonymous]

Ah, no not yet :-/..... Doing that now. Thanks 🙂

[MI5]

If this is a new contract you will need to activate the sim first.
You can try live chat or call CS from the landline numbers on this link if you'd prefer http://www.o2.co.uk/contactus

[Anonymous]

Thank you. Life chat was unavailable and I'm a bit of a technophobe. Thank you both for your help

[Beenherebefore]

@Eva..........love the username 

[Cleoriff]

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@Beenherebefore wrote:

@Anonymous..........love the username 

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Yes...quite brilliant...

[Anonymous]

You're welcome.

Allow from a few minutes to approximately 24 hours for the swap to complete.

Either turn the phone off and on or turn airplane mode on and off ,approx every 30 minutes to help the re connection with the Network.

[MI5]

Good luck