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No service

Anonymous
Not applicable

on ‎28-11-2016 13:45

on ‎28-11-2016 13:45

I have no service showing on my Iphone. I have recently applied for a New IPhone7 2 weeks ago which went to the wrong place. Have you done something with my SIM? i have another o2 phone for work which works. i have paid my bill so why am i cut off?

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MI5
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on ‎28-11-2016 14:09

on ‎28-11-2016 14:09

Most likely service has transferred to the new sim.
Give CS a call to rectify
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎28-11-2016 15:08

on ‎28-11-2016 15:08

It certainly sounds to be the most likely reason. Give them a call but is the new phone expected any time soon? Strange they sent it to the wrong address though nothing surprises me these days tbh.

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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