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No service

Anonymous
Not applicable

Seems like I am not the only one!! Setting up my sons phone, after having one stolen. Called customer servcies last night to avtivate the new sim to be told "could take up to 24 hours". 24 hours later still no service. Called customer services again to be told the customer service agent I spoke to last night had not activated the new sim. Well done customer services!!. Come on here to make a complaint to see that ou can't do it on line you have to write, in this day and age really!!

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MI5
Level 94: Supreme
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You'll have a block on your account so will need to call CS to have it lifted.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Registered:
Follow this link for complaints
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
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Anonymous
Not applicable

Keep turning the phone on & off to check if it is active 

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Cleoriff
Level 94: Supreme
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Hopefully the 2nd Customer services agent you spoke to has now activated the sim. Keep rebooting your phone till you get service...

*The Game Is On*

Girl in a jacket
Message 4 of 6
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debzy
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I am having exactly the same problem. phone stolen over a week ago, have ordered two new sim cards as they just have not turned up so eventually went to a store to get one. was told 24 hours for it to start working, now 33 hours later still no signal
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MI5
Level 94: Supreme
  • 126783 Posts
  • 613 Topics
  • 21764 Solutions
Registered:
You'll have a block on your account so will need to call CS to have it lifted.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
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