No service

[Anonymous]

Seems like I am not the only one!! Setting up my sons phone, after having one stolen. Called customer servcies last night to avtivate the new sim to be told "could take up to 24 hours". 24 hours later still no service. Called customer services again to be told the customer service agent I spoke to last night had not activated the new sim. Well done customer services!!. Come on here to make a complaint to see that ou can't do it on line you have to write, in this day and age really!!

[MI5]

Follow this link for complaints
http://www.o2.co.uk/contactus

[Anonymous]

Keep turning the phone on & off to check if it is active 

[Cleoriff]

Hopefully the 2nd Customer services agent you spoke to has now activated the sim. Keep rebooting your phone till you get service...

[debzy]

I am having exactly the same problem. phone stolen over a week ago, have ordered two new sim cards as they just have not turned up so eventually went to a store to get one. was told 24 hours for it to start working, now 33 hours later still no signal

[MI5 · Accepted solution]

You'll have a block on your account so will need to call CS to have it lifted.
http://www.o2.co.uk/contactus