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New contract SIM doesn't receive 4G

Anonymous
Not applicable

So my SIM that I just disconnected recieves 4G but my new contract SIM doesn't

It defintely is a 4G SIM and contract

Message 1 of 202
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Anonymous
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@jonsie wrote:

I would have thought that number should be active by now....


Unfortunately not.... 😞 seems to be taking its time

Message 51 of 202
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Anonymous
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Wondering if it's because its a weekend ?
Message 52 of 202
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Anonymous
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Nothings working, even on the temp number. It's like I've been totally cut off
Message 53 of 202
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jonsie
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Possibly but once the old sim loses connection I've never had to wait this long. There again I've never done one at weekend but you wouldn't think they would disconnect a sim and then knock off for the weekend.

Message 54 of 202
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jonsie
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Message 55 of 202
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Anonymous
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Not very nice if they did 😞
Message 56 of 202
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Anonymous
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@jonsie wrote:

Try webchat and give 'em a nudge.


It's unavailable for some reason for me?

Message 57 of 202
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jonsie
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Anonymous
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Take that back, on chat now!
Message 59 of 202
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MI5
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Tell 'em what you think wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 60 of 202
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