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My eSIM doesn’t work

Traylat1
Level 1: Joiner
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Tried to transfer e-sim from mild to new phone it won’t work now I have deleted the sim - now I have no service on either phones 

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Bambino
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@Traylat1 You'll need to go into an O2 store and bring photo ID with you. See the guide below:

eSIM - How to activate - O2 Community

 

I DO NOT WORK FOR O2



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Bambino
Level 85: Esteemed
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@Traylat1 You'll need to go into an O2 store and bring photo ID with you. See the guide below:

eSIM - How to activate - O2 Community

 

I DO NOT WORK FOR O2



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Enlli
Level 68: Extraordinaire
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If you don’t have a good reason to have an eSIM get it swapped for plastic or you will have this problem everytime you want to shift phones

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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