My eSIM doesn’t work

[Traylat1]

Tried to transfer e-sim from mild to new phone it won’t work now I have deleted the sim - now I have no service on either phones 

[Bambino · Accepted solution]

@Traylat1 You'll need to go into an O2 store and bring photo ID with you. See the guide below:

eSIM - How to activate - O2 Community

[Enlli]

If you don’t have a good reason to have an eSIM get it swapped for plastic or you will have this problem everytime you want to shift phones