Cookies on O2

We use cookies to help you get the best experience from our site and show you more relevant products. Carry on browsing without changing your settings if you agree to our use of cookies. See our cookie policy and find out how to manage cookies. The cookies we use include analytics and advertising cookies.

Welcome to the O2 Community

 
Has your question already been answered? See the community FAQ's

Apple

Reply
CCC
Level 1: Joiner
CCC
Posts: 2
Registered: ‎06-08-2019
Accepted Solution

Mobile data and visiting websites

on ‎06-08-2019 13:59

Hi can anyone please tell me why I can’t visit certain websites whilst out and connected to mobile data rather than WiFi. My apple phone has no restrictions set so it must be O2
Report Content
Message 1 of 6 (212 Views)
Reply
0 Kudos
MI5
Posts: 88,566
Topics: 534
Solutions: 11,467
Registered: ‎04-04-2012

Re: Mobile data and visiting websites

on ‎06-08-2019 14:04

@CCC 

Have a read of this https://community.o2.co.uk/t5/How-to-Guides/O2-Age-restriction-what-it-is-amp-how-to-manage-it/ba-p/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Report Content
Message 2 of 6 (207 Views)
Reply
jonsie
Posts: 70,376
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Mobile data and visiting websites

on ‎06-08-2019 14:55

Call customer service or pop into your nearest O2 store with id and get the Age restriction removed. 

I am not lazy, I am on energy saving mode.

animated-thailand-flag-image-0007

Report Content
Message 3 of 6 (189 Views)
Reply
0 Kudos
Highlighted
CCC
Level 1: Joiner
CCC
Posts: 2
Registered: ‎06-08-2019

Re: Mobile data and visiting websites

on ‎06-08-2019 16:50

Thank you so much, you seemed to have solved my problem. I’d been trying to do this for ages. Hurray 😊👍
Report Content
Message 4 of 6 (172 Views)
Reply
jonsie
Posts: 70,376
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Mobile data and visiting websites

on ‎06-08-2019 21:10

Excellent, pleased for you @CCC smiling

I am not lazy, I am on energy saving mode.

animated-thailand-flag-image-0007

Report Content
Message 5 of 6 (144 Views)
Reply
0 Kudos
MI5
Posts: 88,566
Topics: 534
Solutions: 11,467
Registered: ‎04-04-2012

Re: Mobile data and visiting websites

on ‎06-08-2019 21:15

@CCC 

Easily solved and happy to help Smiley Wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Report Content
Message 6 of 6 (143 Views)
Reply