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CCC
Level 1: Joiner
Posts: 2
Registered: ‎06-08-2019
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Mobile data and visiting websites

Hi can anyone please tell me why I can’t visit certain websites whilst out and connected to mobile data rather than WiFi. My apple phone has no restrictions set so it must be O2
Posts: 88,518
Topics: 533
Solutions: 11,466
Registered: ‎04-04-2012

Re: Mobile data and visiting websites

@CCC 

Have a read of this https://community.o2.co.uk/t5/How-to-Guides/O2-Age-restriction-what-it-is-amp-how-to-manage-it/ba-p/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,327
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Mobile data and visiting websites

Call customer service or pop into your nearest O2 store with id and get the Age restriction removed. 

CCC
Level 1: Joiner
Posts: 2
Registered: ‎06-08-2019

Re: Mobile data and visiting websites

Thank you so much, you seemed to have solved my problem. I’d been trying to do this for ages. Hurray 😊👍
Posts: 70,327
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Mobile data and visiting websites

Excellent, pleased for you @CCC smiling

Posts: 88,518
Topics: 533
Solutions: 11,466
Registered: ‎04-04-2012

Re: Mobile data and visiting websites

@CCC 

Easily solved and happy to help Smiley Wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)