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Mobile data and visiting websites

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CCC
Level 1: Joiner
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on ‎06-08-2019 13:59

on ‎06-08-2019 13:59

Hi can anyone please tell me why I can’t visit certain websites whilst out and connected to mobile data rather than WiFi. My apple phone has no restrictions set so it must be O2
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MI5
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on ‎06-08-2019 14:04

on ‎06-08-2019 14:04

@CCC 

Have a read of this https://community.o2.co.uk/t5/How-to-Guides/O2-Age-restriction-what-it-is-amp-how-to-manage-it/ba-p/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎06-08-2019 14:04

on ‎06-08-2019 14:04

@CCC 

Have a read of this https://community.o2.co.uk/t5/How-to-Guides/O2-Age-restriction-what-it-is-amp-how-to-manage-it/ba-p/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎06-08-2019 14:55

on ‎06-08-2019 14:55

Call customer service or pop into your nearest O2 store with id and get the Age restriction removed. 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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CCC
Level 1: Joiner
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on ‎06-08-2019 16:50

on ‎06-08-2019 16:50

Thank you so much, you seemed to have solved my problem. I’d been trying to do this for ages. Hurray 😊👍
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jonsie
Level 94: Supreme
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on ‎06-08-2019 21:10

on ‎06-08-2019 21:10

Excellent, pleased for you @CCC smiling

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎06-08-2019 21:15

on ‎06-08-2019 21:15

@CCC 

Easily solved and happy to help wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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