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Level 1: Joiner
CCC
Posts: 3
Registered: ‎06-08-2019
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Mobile data and visiting websites

on ‎06-08-2019 13:59

Hi can anyone please tell me why I can’t visit certain websites whilst out and connected to mobile data rather than WiFi. My apple phone has no restrictions set so it must be O2
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MI5
Posts: 114,062
Topics: 568
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Registered: ‎04-04-2012

Re: Mobile data and visiting websites

on ‎06-08-2019 14:04

@CCC 

Have a read of this https://community.o2.co.uk/t5/How-to-Guides/O2-Age-restriction-what-it-is-amp-how-to-manage-it/ba-p/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
Posts: 83,176
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Registered: ‎04-01-2009

Re: Mobile data and visiting websites

on ‎06-08-2019 14:55

Call customer service or pop into your nearest O2 store with id and get the Age restriction removed. 

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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CCC
Posts: 3
Registered: ‎06-08-2019

Re: Mobile data and visiting websites

on ‎06-08-2019 16:50

Thank you so much, you seemed to have solved my problem. I’d been trying to do this for ages. Hurray 😊👍
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jonsie
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Registered: ‎04-01-2009

Re: Mobile data and visiting websites

on ‎06-08-2019 21:10

Excellent, pleased for you @CCC smiling

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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MI5
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Re: Mobile data and visiting websites

on ‎06-08-2019 21:15

@CCC 

Easily solved and happy to help Smiley Wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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