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Resolved! Unlocking my old iPhone 5

I have arrived in New Zealand with my old O2 iPhone 5 and just rocked up at the Vodaphone NZ shop here. They have put in a new Vodaphone NZ sim, but it transpires that the phone is locked to O2 UK.I went on to the O2 website to find out how to unlock...

Anonymous by Not applicable
  • 3520 Views
  • 2 replies
  • 0 kudos

Resolved! re upgrade and conflicting information

i seemed to have a successful upgrade today , i was told that i could collect my new phone today as the operator had confirmed store etc and all seemed fine instock and correct , she had said that out of stock with o2 , but i could collect today at s...

Anonymous by Not applicable
  • 3608 Views
  • 4 replies
  • 0 kudos

Resolved! O2 wifi

My 02 WiFi not working since updating my iPhone 6+ to 11.2 Please can u help. Thanks.

Anonymous by Not applicable
  • 4070 Views
  • 6 replies
  • 0 kudos

Voicemail iPhone 6s

Hi, since the ios 11 updates, my voicemail hasn't worked. I've spoke to customer service 3 times each one promising a call back and nothing. I need to get my voicemail working as its needed for work. I've tried all the ways you are told too, but nada...

Anonymous by Not applicable
  • 2506 Views
  • 1 replies
  • 0 kudos

Resolved! unlocking handset to any network

I have just upgraded my handset and have requested my new handset be unlocked to any network. Any idea how long it takes for this to be processed?

Anonymous by Not applicable
  • 4425 Views
  • 15 replies
  • 0 kudos

Resolved! iOS11.1.1 - Frozen Iphone Screen

Dear all, Despite updating the firwmare to iOS11.1.1, I am still experiencing frozen/unresponsive screen on my ipohone 8 plus. This is more common when I am trying to disable Airplane mode after a long period (e.g. 5 hours). Anyone having this proble...

mavericke by Level 3: Thinker
  • 4881 Views
  • 5 replies
  • 0 kudos

Resolved! How can I get family plan discount?

I got new iPad Pro from O2 shop for a week and been waiting for text message from O2 about family plan discount but I didn’t get any text messages.i have already tried to text to 21500 but it doesn’t work.how can I do?

Anonymous by Not applicable
  • 4403 Views
  • 3 replies
  • 0 kudos

Resolved! Smashed screen

I have smashed my screen,can I get it repaired if it is still under the 1 year warranty

Anonymous by Not applicable
  • 3869 Views
  • 3 replies
  • 0 kudos

Resolved! help

cant find my o2 

Toploft by Level 1: Joiner
  • 3436 Views
  • 4 replies
  • 0 kudos

Resolved! Change of device

How do I change the device on the app? I used to have à Samsung but now I have a Iphone?

Anonymous by Not applicable
  • 6650 Views
  • 4 replies
  • 0 kudos