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Posts: 89,302
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Registered: ‎04-04-2012

Re: Merge Calls

Cheers.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
Posts: 6,291
Registered: ‎18-02-2016

Re: Merge Calls

Hey @Anonymous I've got some info about call merging and conference calls. See below and let me know if you have any questions. wink

 

There are a few ways to get more that one person on the line. 

 

1. Merging calls

 

You can have up to 3 people on a normal consumer account, for example , you merges 2 friends on the same call. This will come out of you inclusive allowance and If all 3 are on unlimited minutes then they won’t be charged.

 

If you want more than 3 people in the call see below: (this needs to be requested and added to the your account by customer services.)

 

 

2. GROUP CONFERENCING up to 49 people on a call at once

 

  • Business account Customers 8 pence per minute (including VAT)
  • All Pay Monthly / Pay & Go customers will be charged at 15 pence per minute (including VAT).

 

NON O2 callers (from other networks) are charged at the same rate as calling an O2 mobile from their Networks plan.

 

 

Each person including the chairperson who dials in to the conference call will be charged this rate above.

 

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Posts: 75,289
Topics: 695
Registered: ‎14-01-2013

Re: Merge Calls

[ Edited ]

Thanks for that clarification @Martin-O2. To be honest, I did wonder why people would be charged if they had a tariff with unlimited minutes on a consumer contract.

Good to know the difference between Merging calls and Conference calls Smiley Wink

PS maybe this could be made more clear by O2. Currently there appears to be no mention of Merging calls

 

*The Game Is On*


Community Manager
Posts: 6,291
Registered: ‎18-02-2016

Re: Merge Calls

No problem @Cleoriff! It's good to have clear information on the subject.

 

My ears are ringing at the thought of 49 people on the same call! It's bad enough with 5 or 6 on the same line! 

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Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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Posts: 89,302
Topics: 536
Solutions: 11,669
Registered: ‎04-04-2012

Re: Merge Calls

Good post.
Can we have this in the index please?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Merge Calls

Hi @Martin-O2

 

Many thanks for the comprehensive reply. Its useful to define the difference between merge calls and conference calls. Some of O2's own customer service team don't understand the difference between the two facilities. 

I agree you don't necessarily want to have 4 people on a line at the same time but it is a useful feature to have activated if you wish to use apps that record telephone calls. 

 

Thanks once again 

Posts: 75,289
Topics: 695
Registered: ‎14-01-2013

Re: Merge Calls


wrote:
Good post.
Can we have this in the index please?

Great idea. I will mention @Martin-O2 in case he missed it....wink

*The Game Is On*


Community Manager
Posts: 6,291
Registered: ‎18-02-2016

Re: Merge Calls

No problem at all @Anonymous! Happy to help. smiling

 

@MI5@Cleoriff Yes that is a good idea! I'll get it added. wink

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Posts: 89,302
Topics: 536
Solutions: 11,669
Registered: ‎04-04-2012

Re: Merge Calls

Splendid Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,951
Topics: 550
Solutions: 3,445
Registered: ‎04-01-2009

Re: Merge Calls

Every day is a school day for us all. Thanks for the information and clarity @Cleoriff