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Resolved! O2 say iPhone can’t be unlocked as not o2, phone info says o2

I have read a few other threads about this sort of thing but can't seem to decide what im doing wrong. We've got an apple iPhone 6s that was originally contract on o2 and then we changed it to o2 pay as you go around 18 months ago. I requested a pac ...

Cat72 by Level 1: Joiner
  • 429 Views
  • 2 replies
  • 0 kudos

Signal

Why have I only 1 or maybe 2 bars of signal on my iPhone at all times?

Sara12 by Level 1: Joiner
  • 296 Views
  • 4 replies
  • 0 kudos

Resolved! New phone

I just got a new contract with 02 , the SIM card won’t work in the phone they have sent and they even sent me a replacement sim. The SIM card works in other phones but won’t work in the new phone. I checked the carrier settings and it says phone not ...

95Dani by Level 1: Joiner
  • 224 Views
  • 3 replies
  • 0 kudos

Apple Watch Series 6 - no mobile data

Hi, I recieved my Apple Watch Series 6 a few days ago, going into the watch app on my iPhone states - no mobile data please contact O2 for a data plan. I have a data plan on my watch, I've attempted restarting phone with sim in and out to update carr...

stu_a by Level 1: Joiner
  • 185 Views
  • 2 replies
  • 0 kudos

Resolved! To late to change?

I’ve just purchased a phone contract but changed my mind on the phone I want. Is it to late to change?

Kay27 by Level 1: Joiner
  • 171 Views
  • 2 replies
  • 0 kudos

Service

My service with o2 is really bad. I don’t know what to do and it’s been a month so I can’t cancel my plan. What do I do because it’s really disappointing and I can’t get calls from my parents while having to pay £15 a month. I’m a uni student and I d...

Sadea by Level 1: Joiner
  • 320 Views
  • 2 replies
  • 0 kudos

No service

My pixel 4a is saying no service since this afternoon. It's not a new phone or sim. I've installed latest updates, tried restarting phone and also tried resetting networks. I've taken the sim in and out again. Sim is working if put in another o2 phon...

Char85 by Level 1: Joiner
  • 247 Views
  • 2 replies
  • 0 kudos

Resolved! usb c to micro charger sent

I upgraded my phone and received a usbc to micro wire instead of micro to usb wire, the usb c is useless to me unless I have to buy an adapter for it to work. can I send this back to 02 and get a micro to usb wire instead as I cannot charge my new de...

JDJ by Level 1: Joiner
  • 406 Views
  • 5 replies
  • 0 kudos

Resolved! New phone

I have just got a new iPhone 12. I love it, but I wish I had gone for a different colour. Does anyone know if I can do a swap? Same phone and contract- just different colourThanks

Emma45 by Level 1: Joiner
  • 326 Views
  • 3 replies
  • 0 kudos

Got a new SIM I didn’t request with iPhone 12

Hi,I got a new SIM with my iPhone 12 but I didn’t want one - it has a new number etc. It says I have to activate it but I haven’t yet as I want to keep my old sim?!

Vickii by Level 1: Joiner
  • 208 Views
  • 2 replies
  • 0 kudos