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Loyalty Payback (iPhone 6 And 6+)

Anonymous
Not applicable

Hi,

 

Just wanted to let people know about O2 Loyalty Payback, As I only found out by ring and asking wheres my iPhone 6+. Basically if you have to wait more than 8 days for your phone to arrive you will be given the cost of your airtime back for that period.

 

Number of days waited from date of order Amount of airtime credit applied to bill when phone arrives

For Customer waiting 7 daysNo credit is applied
For Customer waiting 8 days8 days of credit is applied
For Customer waiting 9 days9 days of credit is applied
For Customer waiting 42 days42 days of credit is applied
For Customer waiting 43 days42 days of credit is applied

 

So I'm guessing people on the iPhone 6+ will be the biggest claimants of this scheme. 

 

Is this a big enough bonus to keep people waiting on O2 or should they be doing more.

 

Let me know what you think.

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jonsie
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At least they are offering some sort of payback but for me it wouldn't be enough to justify the stress, anger and frustration you are all no doubt feeling.

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Message 2 of 10
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Anonymous
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Thank you for that info.

I'm sure quite a few people will appreciate this.
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Anonymous
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Thanks for the info. So I've paid to end my contract early and start a new on so do the refund that too as well as the airtime credit?

Thank

John
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MI5
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No, you just get AIRTIME credit based on the example above.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Ok thanks for the info. I'm still confused as I paid to upgrade early, which cost me £140 pus £30 for the handset.... So they'll only refund me the money they've already taken off me for a service they can't supply? If so that isn't compensation. I've paid them up front for something they can't supply.
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jonsie
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That's the way we understand it.

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MI5
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Crazy isn't it - I guess you could try for a goodwill gesture (!) once you receive the phone but they'll likely hide behind the fact that the T&C's say that delivery can be up 30 days......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 10
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Anonymous
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I think that's appauling. They're potentially looking after new customers better than the people that have been with them for years
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Captmethane
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Has anybody heard anything about this from O2 yet?
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