cancel
Showing results for 
Search instead for 
Did you mean: 

Loyalty Payback (iPhone 6 And 6+)

Anonymous
Not applicable

Hi,

 

Just wanted to let people know about O2 Loyalty Payback, As I only found out by ring and asking wheres my iPhone 6+. Basically if you have to wait more than 8 days for your phone to arrive you will be given the cost of your airtime back for that period.

 

Number of days waited from date of order Amount of airtime credit applied to bill when phone arrives

For Customer waiting 7 daysNo credit is applied
For Customer waiting 8 days8 days of credit is applied
For Customer waiting 9 days9 days of credit is applied
For Customer waiting 42 days42 days of credit is applied
For Customer waiting 43 days42 days of credit is applied

 

So I'm guessing people on the iPhone 6+ will be the biggest claimants of this scheme. 

 

Is this a big enough bonus to keep people waiting on O2 or should they be doing more.

 

Let me know what you think.

Message 1 of 10
3,692 Views
9 REPLIES 9

jonsie
Level 94: Supreme
  • 92917 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

At least they are offering some sort of payback but for me it wouldn't be enough to justify the stress, anger and frustration you are all no doubt feeling.

Message 2 of 10
3,635 Views

Anonymous
Not applicable
Thank you for that info.

I'm sure quite a few people will appreciate this.
Message 3 of 10
3,629 Views

Anonymous
Not applicable
Thanks for the info. So I've paid to end my contract early and start a new on so do the refund that too as well as the airtime credit?

Thank

John
Message 4 of 10
3,208 Views

MI5
Level 94: Supreme
  • 143429 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
No, you just get AIRTIME credit based on the example above.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 10
3,202 Views

Anonymous
Not applicable
Ok thanks for the info. I'm still confused as I paid to upgrade early, which cost me £140 pus £30 for the handset.... So they'll only refund me the money they've already taken off me for a service they can't supply? If so that isn't compensation. I've paid them up front for something they can't supply.
Message 6 of 10
3,197 Views

jonsie
Level 94: Supreme
  • 92917 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

MI5
Level 94: Supreme
  • 143429 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Crazy isn't it - I guess you could try for a goodwill gesture (!) once you receive the phone but they'll likely hide behind the fact that the T&C's say that delivery can be up 30 days......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 10
3,187 Views

Anonymous
Not applicable
I think that's appauling. They're potentially looking after new customers better than the people that have been with them for years
Message 9 of 10
3,179 Views

Captmethane
Level 1: Joiner
  • 25 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Has anybody heard anything about this from O2 yet?
Message 10 of 10
2,914 Views