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Level 1: Joiner
Posts: 1
Registered: ‎26-06-2019
Accepted Solution

Large amounts of data

I just upgraded my phone from a 6s to a 7+ and all of a sudden my data usage doubled, I'm not doing anything differently than I was on my other phone, so how have I used 15gb data in less than 2 weeks?
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Posts: 93,842
Topics: 541
Solutions: 11,996
Registered: ‎04-04-2012

Re: Large amounts of data

@Juliesam 

Your new phone will be using data to download and resync all your backed up data.

It should settle down when it's finished but stay connected to wifi whenever possible.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 74,970
Topics: 558
Solutions: 3,478
Registered: ‎04-01-2009

Re: Large amounts of data

Did you change tariff to one with an offer?

Is there any data showing as a bolt on?

Guide: Where is my discount or Extra Data? 

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Former Staff
Posts: 5,421
Registered: ‎18-04-2018

Re: Large amounts of data

Hey @Juliesam, as it's been a little while since you posted, I was wondering how you were getting on? Did the suggestions above help you understand your data usage better?

 

Have a lovely day sun

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