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Level 1: Joiner
Posts: 3
Registered: ‎03-10-2013

Apple Watch Cellular

Had a really smooth install of the new cellular plan for Apple Watch last Friday and it’s worked really well over the weekend.  Installed ios13 beta tonight and now I’m getting ‘Unable to configure cellular plan’ on the iPhone watch app, together with an addition message along the lines of ‘O2 do not support Apple Watch’.  Anyone seen this and if so has anyone found a fix for it?

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Posts: 13,384
Topics: 83
Registered: ‎14-01-2014

Re: Apple Watch Cellular

Betas have bugs, it's what they're for.
Use the bug reporting tool in iOS to get the development team to look at it.



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Posts: 108,356
Topics: 560
Solutions: 14,350
Registered: ‎04-04-2012

Re: Apple Watch Cellular

Roll back to the latest official firmware which has been tested and approved.
O2 will need to update their carrier settings for 13.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Apple Watch Cellular

I’d advise not using the beta & sticking to iOS 12 otherwise things like this will happen with new tech 

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Level 12: Nimble
Posts: 329
Registered: ‎15-12-2014

Re: Apple Watch Cellular

To get the two to work together you would need to update the watch to ios watch 6 beta which will work with IOS 13. (apparantly)

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Level 1: Joiner
Posts: 15
Registered: ‎07-08-2017

Re: Apple Watch Cellular

It’s a beta, it’s not guaranteed to work. It’s not supposed to work or be used unless your a tester. What do you expect?

Ohhhh this developmental software isn’t working - of course it’s not!
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Level 29: Intuitive
Posts: 1,253
Registered: ‎02-07-2013

Re: Apple Watch Cellular

Before anyone recommends updating their watch to be on Watch OS beta please don't unless you are a developer as you can't roll back! and there are a number of posts over on Apples forum of the watch needing resettings, setting up as USA etc for it to work.

I would recommend reverting back to iOS 12 and wait for the full release in september
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Anonymous
Posts: 0

Re: Apple Watch Cellular

As I said above 

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Level 1: Joiner
Posts: 4
Registered: ‎23-08-2016

Re: Apple Watch Cellular

If you down load latest iOS 13 beta and watch IOS 6 beta, then this now works 👍👍as I was having same issue.
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Level 29: Intuitive
Posts: 1,253
Registered: ‎02-07-2013

Re: Apple Watch Cellular

Its not guaranteed as with the first beta's on the Apple Watch no UK network could issue a service plan if you didn't have one before installing the beta.

Nothing against people doing the upgrade, but just be careful, and you can't blame O2 if it doesn't work as its not official final software