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Iphone locked to O2 but bought from apple

Greggus
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Ok so my partner recently upgraded from her 6s and we sold her phone only to have to refund it as it was locked to O2 yet I purchased it new from Apple unlocked.

 

can anyone advise why its now locked and how I can get it back to being unlocked, its been fully factory reset but no change and being a tight wad id prefere not to have to pay to unlock it.

 

All help would be appreciated

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jonsie
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Greggus
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Thanks just submitted to O2 so will have to see how that goes

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jonsie
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Greggus
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The IMEI -  has not been used on our network with the MPN provided, so it will not be possible to unlatch it.

 

any idea?

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Bambino
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@Greggus See if Apple support can help: https://support.apple.com/en-gb

I DO NOT WORK FOR O2



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jonsie
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gmarkj
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Or if you have a pay monthly account use the 6s for a few days and then request the unlock

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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