cancel
Showing results for 
Search instead for 
Did you mean: 

Iphone locked to O2 but bought from apple

Greggus
Level 1: Joiner
  • 5 Posts
  • 3 Topics
  • 0 Solutions
Registered:

Ok so my partner recently upgraded from her 6s and we sold her phone only to have to refund it as it was locked to O2 yet I purchased it new from Apple unlocked.

 

can anyone advise why its now locked and how I can get it back to being unlocked, its been fully factory reset but no change and being a tight wad id prefere not to have to pay to unlock it.

 

All help would be appreciated

Message 1 of 8
1,901 Views
7 REPLIES 7

jonsie
Level 94: Supreme
  • 95564 Posts
  • 612 Topics
  • 7137 Solutions
Registered:
Message 2 of 8
1,899 Views

Greggus
Level 1: Joiner
  • 5 Posts
  • 3 Topics
  • 0 Solutions
Registered:

Thanks just submitted to O2 so will have to see how that goes

Message 3 of 8
1,889 Views

jonsie
Level 94: Supreme
  • 95564 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

Greggus
Level 1: Joiner
  • 5 Posts
  • 3 Topics
  • 0 Solutions
Registered:

The IMEI -  has not been used on our network with the MPN provided, so it will not be possible to unlatch it.

 

any idea?

Message 5 of 8
1,879 Views

Bambino
Level 86: Prestigious
  • 24357 Posts
  • 1058 Topics
  • 3818 Solutions
Registered:

@Greggus See if Apple support can help: https://support.apple.com/en-gb

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 6 of 8
1,876 Views

jonsie
Level 94: Supreme
  • 95564 Posts
  • 612 Topics
  • 7137 Solutions
Registered:
Message 7 of 8
1,872 Views

gmarkj
Level 66: Unequalled
  • 12864 Posts
  • 95 Topics
  • 1172 Solutions
Registered:
Or if you have a pay monthly account use the 6s for a few days and then request the unlock

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 8 of 8
1,868 Views