Iphone 5s keep connecting to GPRS

[Anonymous]

Hi I am on my second iphone 5s in a week . The first one keeps losing 3G signal and changing to GPRS , which means if I'm out and about I cannot connect to internet or check e mails etc . I have spoken to customer services and changed a few thins , I went into O2 shop and they check SIM card and that was ok . I have received new phone today and it is only doing same thing so it can't be the handset this time . Has anyone any ideas ? Does O2 need to send settings to my phone !!!??? I have been with orange for years and never had a problem or on my iPhone 4S !

[MI5]

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@Anonymous wrote:

My I phone 5s has only recently started this problem in the last month though I've had it over a year, it keeps connecting to GPRS when I;m in places I know I can get 3G or $G usually in the past, What can I do?

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Hi and welcome

Lots of advice already on the thread, so rather than anyone repeat it, have a read through then come back and ask any questions if you're not sure about any specifics.

[Anonymous]

I think Sammy_boy has a good point. I don't know if it's O2 or the 5s. The only thing left is to change both. There is a new iOS 8.2 out today so there could be hope.

[Anonymous]

I think it must be software issue.

My phone is my husband's old 5s - I used to have a 5 which was fine on O2.  His old phone was fine on Vodaphone.  I am now having problems with the phone on O2 and he is having problems on his 6 with Vodaphone.

All the usual solutions tried but they only work for a limited amount of time.

[Anonymous]

My phone has got slightly better with the updates but still think its a carrier settings issue on 5s. Got a few more months on contract but gonna try a couple of other networks before I change phone or network. Holding onto a 3G or 4g signal does seem to be an issue on my phone/network.