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New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9209 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382586 Views
  • 4 replies
  • 0 kudos

Resolved! Pay for Internet! Doesn't work!!!

I pay for 4G Internet but whenever I get the 3G or 4G it never works, I have an iPhone 5 and it says I'm not subscribed to a cellular network, I look at my usage and it still says I have it all to use! HELP

Anonymous by Not applicable
  • 4011 Views
  • 6 replies
  • 0 kudos

IMEI bars

Hi there, I'm very confused, I've just spoken to 3 consecutive chat operators who have stated categorically that by barring my handset, the screen will lock. Turning the phone into a brick with no access to photos, notes or saved messages. The sim ba...

Anonymous by Not applicable
  • 4166 Views
  • 8 replies
  • 0 kudos

iPhone 5c upgrade

i ordered an iPhone 5c upgrade about 3 weeks ago now, and was told afterwards the colour I ordered was out of stock and would be a couple of days. Over a week later no phone so I used the on line chat and was told that they would definitely have stoc...

Anonymous by Not applicable
  • 3910 Views
  • 9 replies
  • 0 kudos

IOS 8.3 has been released

IOS 8.3 is out. Also carrier update is now at 19.0

darrengf by Level 28: Ingenious
  • 7249 Views
  • 40 replies
  • 1 kudos

Resolved! SIM Swap for lost phone

Hi I lost my phone a couple of weeks ago and I was sent a replacement SIM for my contract. I was sent a standard SIM but I now have an iPhone 6 so had to go to an O2 store to get a Nano. The assistant completed a swap through O2 evolution and I was a...

Anonymous by Not applicable
  • 3148 Views
  • 5 replies
  • 0 kudos

Resolved! Unlatching iPhone 6

I have recently submitted the unlatching request for my iphone6 that I had been using for over 6 months now. The unlatching did not go through. Therefore, I spoke with the O2 Helpdesk. Shocking enough, the O2 customer support guy informs me that O2 h...

Anonymous by Not applicable
  • 3763 Views
  • 18 replies
  • 0 kudos

Resolved! Travel

I am travelling off to America in the summer for 6 months and wont be using my phone which is on contract. Does anyone know anyway which i can either freeze my contract or change it to Pay as you go, as I wont want to be paying £50 a month when im no...

Anonymous by Not applicable
  • 2628 Views
  • 4 replies
  • 0 kudos

Claim

Dear O2, My number is **************. I have a contract with O2 about the iphone 6 silver 64gb. I also paid for the highest insurance £12.5 per month. Then I had lost my phone in January, O2 required me to call to police to take the reference number....

Anonymous by Not applicable
  • 2318 Views
  • 3 replies
  • 0 kudos

Resolved! New sim card no internet!

I have an iphone 5 and i just got a new pay monthly sim card. the internet wont work atall but my calls and txts are? Any help please?

Anonymous by Not applicable
  • 6924 Views
  • 3 replies
  • 0 kudos

Resolved! Deleted Conversation oops

I have accidently deleted a conversation on my messages Is there a way to get it back? thanks

Anonymous by Not applicable
  • 3057 Views
  • 7 replies
  • 0 kudos