iPhone 5s

[Anonymous]

I've just bought a new iPhone 5s off the Internet and I've upgraded to an O2 sim only tariff. On the letter it said it had no number and in the left corner of my phone it says no service all the time. What should I do?

[Cleoriff]

Where did you buy the phone from? Was it Ebay?... Also have you got the correct sim for the phone?

[Anonymous]

Yes, it was brand new and sealed

[Anonymous]

Yes I think it's the correct sim

[Cleoriff]

Well it should be a nano sim for that phone. Not sure, if it was brand new and sealed... why you can't get anything on the phone. Take the sim out and re-insert it ...reboot the phone by turning it on and off and see if that works?

Edit. Did you buy the phone sim free and unlocked?

[Cleoriff]

The reason I asked if the phone was bought from Ebay is that we hear quite a few horror stories on here about phones bought from Ebay ....when they actually have been reported lost or stolen...and subsequently had the IMEI barred

[Bambino · Accepted solution]

If you've upgraded to a new tariff have you swapped your number over to the new sim? http://swapmysim.o2.co.uk/

If you want to check the IMEI of the phone you can do it here. It will cost you £1.99 http://www.checkmend.com/uk/

[jonsie]

Brand new and sealed from where? 

[Anonymous]

Have you done a sim swap

[Cleoriff]

@Anonymouswent offline at 8.12 am and hasn't been back since...so I am not sure what is happening (other than putting the new sim in the phone and getting No service message) Lots of unanswered questions sadly..:smileysad: