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Iphone 5c

Belle05
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on ‎22-08-2017 11:59

on ‎22-08-2017 11:59

Help - i have an Iphone 5c taken mobile data off except for internet (safari) but phone is eating data at record speed any help please

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Belle05
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on ‎22-08-2017 17:37

on ‎22-08-2017 17:37

I looked and since I had the phone only used 1.7!!! Bit different to what they have!!! 

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MI5
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on ‎22-08-2017 17:56

on ‎22-08-2017 17:56

Yup!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Belle05
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on ‎23-08-2017 16:44

on ‎23-08-2017 16:44

They are looking into it !
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jonsie
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on ‎23-08-2017 16:47

on ‎23-08-2017 16:47

Good luck with this. It's time they sorted this issue which seems to be mainly an iPhone problem. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Belle05
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on ‎24-08-2017 09:29

on ‎24-08-2017 09:29

All mobile data off yesterday phone not used but data still went hmmmmm. They still investigating...
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Belle05
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on ‎26-08-2017 07:49

on ‎26-08-2017 07:49

Well spoke to a lovely lady tues who said would investigate, she left message Wednesday to say still investigating but heard nothing since 😕
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Cleoriff
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on ‎26-08-2017 08:06

on ‎26-08-2017 08:06

@Belle05 wrote:
Well spoke to a lovely lady tues who said would investigate, she left message Wednesday to say still investigating but heard nothing since 😕

Doubt you will hear anything now @Belle05 as it's BH slight_frown

You may have to call them again on Tuesday....

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎26-08-2017 09:57

on ‎26-08-2017 09:57

Keep on calling until they sort it out for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Belle05
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on ‎30-08-2017 06:24

on ‎30-08-2017 06:24

Yeah I have sent another message it's been 8 days! 😕 not great for a first experience of O2!
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Belle05
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on ‎04-09-2017 13:36

on ‎04-09-2017 13:36

Hope for answer soon!! 2 weeks!
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