12-03-2020 17:53 - edited 12-03-2020 17:55
It depends on the level of cover you have.
Call customer services to check Guide: How to find help & contact O2
Have you tried a different charger and charge lead too?
Also check if the charging port is clear as they can collect fluff in them.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 18-03-2020 11:53
Let us know how you get on with this one @AlexandruDragus and welcome to the community!
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