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Level 1: Joiner
Posts: 8
Registered: ‎26-03-2018

Vicemails tab on iPhone is empty

Hi,

 

Voicemails on my wife's iPhone 6S are not showing up in the Voicemail tab in the phone app. It does indicate that she has new voicemail messages but the list of voicemails that were there have disapeared and new ones are not added.

 

We have been having a nightmare with O2 over the wekeend. We visited an O2 shop a couple of weeks ago to get my wife's pay monthly contract updated to a cheaper tariff but despite the guy in the shop saying he could not do it and we needed to phone O2 customer services it appears he has changed my wife's tariff. We only found out when she received an email stating that she had a much higher bill than normal.

 

After many calls to O2 they have reverted the tariff back to what it was but with all the changes there seems to have been a few side effects one of which is that the voicemails are empty.

 

Does anyone know how to get these back, at least so that new voicemails show up.

 

Thanks

Andrew

 

 

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Posts: 100,406
Topics: 546
Solutions: 12,762
Registered: ‎04-04-2012

Re: Vicemails tab on iPhone is empty

[ Edited ]

@AndyColeman 

Chances are that with all the messing about, the iData bolt on has gone missing off the account.

Call customer services again to have it reinstated Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 8
Registered: ‎26-03-2018

Re: Vicemails tab on iPhone is empty

Thank you, will give them a call in the morning.
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Posts: 100,406
Topics: 546
Solutions: 12,762
Registered: ‎04-04-2012

Re: Vicemails tab on iPhone is empty

You're welcome.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 86,614
Topics: 729
Registered: ‎14-01-2013

Re: Voicemails tab on iPhone is empty

Just correcting the thread title smile

*The Game Is On*

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Registered: ‎04-01-2009

Re: Voicemails tab on iPhone is empty

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Community Manager
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Registered: ‎18-02-2016

Re: Voicemails tab on iPhone is empty

How did it go with customer services @AndyColeman? Did they get your voicemail sorted out? 

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Level 1: Joiner
Posts: 8
Registered: ‎26-03-2018

Re: Voicemails tab on iPhone is empty

Ah sorry, not sure what I wrote but I apologise if it was anything that upset anyone.
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Level 1: Joiner
Posts: 8
Registered: ‎26-03-2018

Re: Voicemails tab on iPhone is empty

Hi Martin,

 

Yes it has been resolved, thank you.

 

Andy

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Level 1: Joiner
Posts: 8
Registered: ‎26-03-2018

Re: Voicemails tab on iPhone is empty

i see what I wrote now, oops.