Insurance

MikePlant · ‎15-08-2024

The phone screen went black and blank and wouldn't recover. A new screen was put in at a cost of £70. How do I claim for that on my insurance?

Regards

Mike Plant

MI5 · ‎15-08-2024

@MikePlant

https://www.o2.co.uk/help/digital-services/o2-insurance

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jonsie · ‎15-08-2024

ll customer service on 202

Guide: How to find help & contact O2

Protect your phone with O2 Insure – Help and Support | O2

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MI5 · ‎15-08-2024

I fear you should have claimed first, before getting the repair though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎15-08-2024

If the screen was already put on before the claiming then if o2 are like Assurant then you wont be able to claim, as the repair has to be authorised by the Insurance company first, like all insurances,.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎15-08-2024

👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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