How to unlock my iPhone 6?

[DinoF]

Can someone point me in the right direction on how to unlock my iPhone 6? 

My 2 year contract naturally expired yesterday and the phone plan of my contract is now all paid off in full. I did Google this but it said I can only do this via the My O2 part of the website (I'm not even sure how I would do this ?!) and by connecting my iPhone to iTunes with a different sim inside??

im sure I've seen a link somewhere on here where you can request this? 

[Anonymous]

Yoy can pay it via PayPal 

[Beenherebefore]

Oh no, cash only !!

[Anonymous]

NB: the crap ink on their useles 'paper-thin' invoices fades quickly ... don't necessarily need sunlight to acheive this

[DinoF]

I'm guessing the "Unlock My iPhone" team don't work weekends as no email received yet!!!!!!

[MI5]

It's up to 72 hours I think.
Last one I did took a couple of days to come through.

[DinoF]

No emails from O2 yet regarding unloicking my iPhone!

If I don't get anything by end fo play today - its Live Chat, here I come......

[jonsie]

Do yourself a favour and call..... 

[DinoF]

...well that was unexpected

The guy on O2 Chat (sorry - couldn't call them at the moment!), siad that wrong info had been submitted when I used the app for the request and so it had been rejected - yea, thanks for letting me know (◔_◔)    !?!? 

When I then questioned him and stated to him that the none of the info within the app was user controlled and was set in stone so how could it submit incorrect info, he then confirmed that my security answer was incorrect?!?!? The app NEVER even asked me for a security answer!!!!  (◔_◔)

Anyway, after then giving him the IMEI number of my phone, he confirmed that he had input the request again,and I now have to wait "up to 72 hours" AGAIN!!!!

He then went into the rigmarole of "connect your phone to iTunes blah blah blah".

O2 Chat must read from a script, surely?! Do they even know what they are talking about?!?!!

[MI5]

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DinoF wrote:

O2 Chat must read from a script, surely?!

Do they even know what they are talking about?!?!!

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Yes, they do....

No they don't.

Once logged into MyO2 there is no additional (need for) security checks.

IMEI is automatically taken from the device in use, you can check if it is the correct number for yourself.

If so, that's it, job done.

I suspect it was because you submitted on a Friday, so it will most likely be processed today anyway.

[DinoF]

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@MI5 wrote:

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DinoF wrote:

O2 Chat must read from a script, surely?!

Do they even know what they are talking about?!?!!

---

Yes, they do....

No they don't.

Once logged into MyO2 there is no additional (need for) security checks.

IMEI is automatically taken from the device in use, you can check if it is the correct number for yourself.

If so, that's it, job done.

I suspect it was because you submitted on a Friday, so it will most likely be processed today anyway.

---

...yea, thought as much!!!

Will keep you posted.............