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Zo1
Level 1: Joiner
Posts: 6
Registered: ‎18-09-2018

How long to unlock an O2 iphone?

[ Edited ]

Hi, can someone help me also please. I've moved over to EE and now trying to unlock my iphone for a friend. What do I need to do please?

Zo1
Level 1: Joiner
Posts: 6
Registered: ‎18-09-2018

Re: how long to unlock an O2 iphone?

@EmilieT Sorry to bother you Emilie, but you seem to be the person that can sort this..

Posts: 88,564
Topics: 534
Solutions: 11,467
Registered: ‎04-04-2012

Re: how long to unlock an O2 iphone?


@Zo1 wrote:

Hi, can someone help me also please. I've moved over to EE and now trying to unlock my iphone for a friend. What do I need to do please?


How to unlock here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... but you may need help from @EmilieT as there are some problems currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Former Staff
Posts: 5,405
Registered: ‎18-04-2018

Re: How long to unlock an O2 iphone?

[ Edited ]

Hi @Zo1, did you take a look at the Guide @MI5 shared already? All the steps are listed there, so it's a great place to start. If you've already followed them and are still stuck, let me know and I'll see what we can do slight smile

 

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Zo1
Level 1: Joiner
Posts: 6
Registered: ‎18-09-2018

Re: how long to unlock an O2 iphone?

Thank you M15
Zo1
Level 1: Joiner
Posts: 6
Registered: ‎18-09-2018

Re: How long to unlock an O2 iphone?

Hi Emilie, I'll go through the link now. If any problems, I'll come back. Thank you..
Zo1
Level 1: Joiner
Posts: 6
Registered: ‎18-09-2018

Re: How long to unlock an O2 iphone?

Hi again. Okay, so i've gone to use the form, but an error constantly comes up! 

 

Oops. Something went wrong.

 

Think there must be a problem?

 

Can you help please?

Posts: 73,335
Topics: 688
Registered: ‎14-01-2013

Re: How long to unlock an O2 iphone?


@Zo1 wrote:

Hi again. Okay, so i've gone to use the form, but an error constantly comes up! 

 

Oops. Something went wrong.

 

Think there must be a problem?

 

Can you help please?


@EmilieT?

*The Game Is On*


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Zo1
Level 1: Joiner
Posts: 6
Registered: ‎18-09-2018

Re: How long to unlock an O2 iphone?

Hi @EmilieT I'm unable to use the form.. I think there is a problem with it..

Former Staff
Posts: 5,405
Registered: ‎18-04-2018

Re: How long to unlock an O2 iphone?

Hi @Zo1, before we can escalate on our end, you'd normally have to put a request through first - here are a few things you can try slight smile

 

If the form doesn't work, you can try in another browser, or delete you cookies. In case you still get the error message, the guide @MI5 previously shared also tells you how to request an unlock through My O2, or ask Customer Service to put it through for you. If you're still stuck after all that, I'd happily look into this for you, so please do let us know how you get on with it all!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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