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Help for those seeking their iPhone 5 Delivery

Anonymous
Not applicable

Following on from the extensive iPhone 5 pre-orders thread which contains very useful information regarding other community members experiences (and lies) regarding their iPhone 5 delivery I and others thought it time we had a factual thread containing just the relevant information to help people, like me, still waiting for their new device!

 

So please post just the basic factual information:

 

1/ The date the phone was ordered.

2/ The method of ordering - By Phone to Customer Services/Upgrades/Business/Retentions or Online or in person in an O2 Shop

3/ Model of phone - Colour and Size.

4/ Current Status - Awaiting Allocation, In progress, Despatched, Delivered!

 

Please post the information regardless of when those lucky people who already have their phones actually received them and those of us who are STILL waiting can repost with any updates they have following chats with Guru's CS and others (but please keep it brief). Once you have posted that you have received your phone please do not repost the same information. Hopefuly this will keep the thread brief and factual and become a good resource for others over the next few weeks as clearly ringing O2 achieves nothing!

 

Let me kcik things off:

 

1/ Ordered 21st September 7.10am

2/ Via Business Retentions over the phone

3/ White 32GB

4/Awaiting Allocation - STILL after 4 weeks and 4 days!

Message 1 of 73
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Anonymous
Not applicable
Good thread fullfatrr

1/ Ordered 14th October 2012

2/ Via platinum customer helpline

3/ black 16gb

4/ In progress- whatever this really means! 😞
Message 2 of 73
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Anonymous
Not applicable

God idea. 

 

ordered 21 september 4pm

through business on phone

ordered 1black 16gb &1 white 16gb

awating alallocations 4 weeks 4 days

 

wonder if it just business customers who ordered on launch day who are waiting since theme

Message 3 of 73
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perksie
Level 69: Guiding Light
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Registered:

@Anonymous wrote:

God idea.


I really doubt if he can help here!:smileyhappy:

 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 4 of 73
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Anonymous
Not applicable

Iphone 5 16gb (white)

 

21st september through O2 business @ about 7pm

 

I'm not long off the phone with customer service and it's still awaiting allocation & they havent a clue when I'll get it.

Message 5 of 73
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Anonymous
Not applicable

1/ 26th September
2/ The method of ordering - Online Order
3/ Model of phone - White 16GB Model
4/ Current Status -  In progress

Message 6 of 73
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Anonymous
Not applicable

1. 4th October

2. Via phone (new contract)

3. White 16GB

4. Still waiting!

 

Message 7 of 73
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Anonymous
Not applicable

2nd October

Online - 02 website

16gb white iphone 5

Havent a clue of the status!  one minute its still out of stock the next its gone to fulfillment!!!

Message 8 of 73
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Bez89
Level 3: Thinker
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Registered:

1/ 26th september

2/ Via phone (told phone would be here within three weeks)

3/ White 16gb

4/ In progress

 

However I phoned monday, and they said I'd recieve an email thursday, and my phone should be here friday. They said they're sending them out next day delivery, If it's not here. I'm considering cancelling my order, and leaving o2. It's not a knee jerk reaction, just had enough of the falling standard of service delivered by o2. I've been a loyal customer for years, but it seems o2 have really let their standards slip recently.

Message 9 of 73
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Anonymous
Not applicable

1 Ordered 24th September 

2 Online upgrade

3 White 16GB

4 order in progress

Message 10 of 73
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