Trouble Acquiring O2 Settings

[Anonymous]

I've had an iPhone4s for a while, but recently realised that I never activated internet or picture messaging on it, and when I try to look at past messages that O2 have sent me, it's just blank so I can't get the details that way. When I text MMS to 1010, it says the service is only available to iPhone customers (which obviously I am), and when I text ACTIVE to 2020 to get the settings again, I get a text saying they had problems dealing with my request. So, how can I get my settings so that I can use internet and send picture messages?
Thanks in advance.

[jonsie]

Copy the settings below if you have a standard data bolt on. If you have an idata bolt on then change the APNs to idata.o2.co.uk. Use letter 'o' not zero.

[anticpated]

I think you dial 1010 for iPhone although not sure of the keyword.

• Tap Settings > General > Mobile Data > Mobile Data Network

• Under the Mobile Data area, tap APN and enter the correct APN:

          o iPhone Tariffs (Pay Monthly & Business) - idata.o2.co.uk

          o Non iPhone Tariffs - mobile.o2.co.uk

          o Pay & Go Tariffs - payandgo.o2.co.uk

 • Tap Username and enter vertigo

• Tap Password and enter password

• Finally Switch the phone off and then back on.

Well hope this helps.

[Anonymous]

I've tried changing the APN things before, and just retried it now. It doesn't seem to fix it, I still can't access the internet and get the same responses from 1010 and 2020.

[jonsie]

Did you reboot the phone after changing the settings?

Try a hard reset by holding the home and sleep buttons till the Apple logo appears (about 10 secs) and then release and let the phone boot up again.

[Anonymous · Accepted solution]

If all else fails take the iPhone into a 02 Guru to set it up for you.

[Anonymous]

I think I will have to do that. I tried doing a hard reboot after changing the settings and still nothing has changed. Thank you anyway.

[Anonymous]

so when you log into your account, you can see that its an iPhone tarrif etc?