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Error 106 with cellular activation of Apple Watch Ultra

Sharpy_G
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Just ported my number to O2 from Tesco so I can also use my new Apple Watch Ultra

but all I get is Error 106 during activation 

Can anyone assist please ?

cheers 

Message 1 of 35
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34 REPLIES 34

O2Sarah-
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Thanks for the tag @gmarkj 

@Sharpy_G We have already been in touch, please feel free to message me if i can help any further.

@JustMeJHN I will send you a private message so we can check your account.

Message 21 of 35
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Archie23
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@O2Sarah- please can you also contact me? Same issue.

 

Thank you.

Message 22 of 35
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O2Sarah-
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Of course. I will send you a PM now 😊

Message 23 of 35
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Hodgie_82
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Hi @O2Sarah- I am having the same issue with error code 106. 
o2 sent out a replacement watch today but it still doesn’t work? Is there even a solution? 

Message 24 of 35
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CTheFish
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Any news here? I have the same error code since my switch 3 weeks ago @O2Sarah- was looking at it but gone quite for over a week now.

Message 25 of 35
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O2Sarah-
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@Hodgie_82  We are still working on a resolution for this issue. I will send you a direct message so we can double check your account. 

Message 26 of 35
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longwayround
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My Watch was working fine until about a month ago. I’ve been sent a replacement watch but am having the same issues as before. I cannot activate a mobile plan on this current Watch. Could someone please look into this for me? I’m seriously considering demanding a refund.

Message 27 of 35
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pgn
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@longwayround wrote:

My Watch was working fine until about a month ago. I’ve been sent a replacement watch but am having the same issues as before. I cannot activate a mobile plan on this current Watch. Could someone please look into this for me? I’m seriously considering demanding a refund.


@O2Sarah- is on tomorrow morning, @longwayround - keep a watch for a message from her from around 8ish. Good luck!

Message 28 of 35
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O2Sarah-
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Thanks for the tag @pgn 

@longwayround I will send you a private message so we can check your account 😊

Message 29 of 35
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Sharpy_G
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Still not working and still same error code. Not sure what the problem is, but would like to know 

Message 30 of 35
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