After numerous online chats and phone calls to O2, I finally found a sensible customer service agent. She has a look at my account and then said she would call the order allocations department to see what is happening.
She took about 4 mins and came back saying O2 have not received enough stock from Apple to fulfil all pre-orders on Day 1. She then asked if I got a text saying sorry but my delivery was delayed and I said no I only got two emails saying my order was being processed - one on the day of pre-order and one yesterday afternoon.
She said if that was the case, they may still have my phone in teh queue for delivery but no guarantees. She said she would email the relevant department about my order and call me back within an hour or so with the answer.
Even though I would still be discappointed if I am not getting my phone yet, I give top top marks to this customer service rep for treating me like a human being.
I ordered an iPhone 7 Plus 256GB Jet Black so maybe the worst possible one to go for!
I will update this when I know more.
