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New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9606 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 383254 Views
  • 4 replies
  • 0 kudos

Iphone 7 PLUS upgrade nightmare

I ordered the upgrade over 3 weeks ago. All o2 say is they're out of stock and can't give any date as to when I will receive it. I paid £120 to get out of my previous contract 3 months early so I can get the Iphone. o2 were happy and quick enough to ...

Anonymous by Not applicable
  • 5156 Views
  • 8 replies
  • 0 kudos

Resolved! Locked iPhone

I bought my iPhone 6S from PC World in June, and the sales assistant told me I can put any SIM card in if I want, and I put my Giffgaff card in it. However, Your company locked my iPhone. When this summer holiday, I came back to China, and I found th...

Anonymous by Not applicable
  • 4388 Views
  • 9 replies
  • 0 kudos

Resolved! Will O2 unblacklist my device?

Hi all, I've been trying to get my partner's iPhone device unbarred/unblacklisted - this was originally due to lack of payment but that side of things has been resolved now. Every time I speak to o2, they mention unlatching codes and whatnot, but eac...

Anonymous by Not applicable
  • 4208 Views
  • 5 replies
  • 0 kudos

Resolved! Sim not working in phone - No service error

I had an ipad and an iphone on separate pay monthly contracts with separate sim cards. The ipad device plan ended so I asked to end the airtime plan for the ipad as well. Shortly after requesting that, my iphone started saying no service and no longe...

Anonymous by Not applicable
  • 7519 Views
  • 6 replies
  • 0 kudos

Resolved! What kind of iPhone can I get...

I'm due a upgrade in 20 days on the free yearly upgrade tarriff on O2... I currently have the iPhone 6S 128 gb's, would I be allowed the plus on the upgrade, or would I have to pay extra for that? Thanks! x.

Anonymous by Not applicable
  • 3680 Views
  • 7 replies
  • 0 kudos

Resolved! unlocking a payg iphone se

Hi do i need to add credit £15 on an iphone payg please? As when i click on unlock your device i get teh errot "this information is not available at the moment, please try again later"

Anonymous by Not applicable
  • 3214 Views
  • 3 replies
  • 0 kudos

Voicemail

I have just bought an iphone se, i tranfered my sim from a 5s. Someone from work called me today, they said they left a voicemail, i had no notification and also when i call voicemail it just says i have no new messages? I have restarted the phone, r...

Anonymous by Not applicable
  • 4084 Views
  • 19 replies
  • 0 kudos

iPhone 7 Plus for Yearly Upgrade Customers

Anyone else on the Yearly Upgrade Programme? I took out a iPhone 6s Plus on a 30GB contract on September 2015, excited to be able to upgrade to the iphone 7 Plus when it came out. Well that excitement sure subsided when I was told they wouldn't have ...

Anonymous by Not applicable
  • 3940 Views
  • 9 replies
  • 1 kudos

Resolved! 02 sim

Just got a replacement Sim which i installed, still says no service. What do i do as the card says it will transfer details automatically?

Anonymous by Not applicable
  • 2218 Views
  • 2 replies
  • 0 kudos

Upgrade - everytime visual voice mail stops working

Everytime I upgrade my visual voicemail stops working. I have to call O2 then it's a complete lottery to sort it out. How can I avoid this and who do I need to speak to at o2 to speed this up? The folks on 202 either have no idea what I'm talking abo...

Anonymous by Not applicable
  • 3103 Views
  • 7 replies
  • 0 kudos