on 16-09-2016 15:44
Or even some of the upfront cost as a refund. The reason they offer more data is that is will actually cost them peanuts as most people wont get anywhere near it anyway and if they do it costs them next to nothing.
on 16-09-2016 15:49
My Local store is telling me pre-orders for Iphone 7+ are not expected to October or November
I am currently trying to clarify this with the upgrade team - but will be more than annoyed that a delivery date of November when you can order direct from Apple/other supplier and still get it in October.
The fact is that O2 have taken our money under the knowledge that they will never be able to fufill these orders. - absolute joke....
on 16-09-2016 15:50
16-09-2016 15:57 - edited 16-09-2016 15:59
I find it really strange that o2 are blaming all this on not reciving as many phones from Apple as they though. Now im not privy to the exact details of the contact between Apple and o2 but they wont just throw as many phones as they want in a truck and o2 get a massive surprise when they open the boxes. These are two massive multinational coroprations we are talking about, o2 should have known months ago exactly how many of each model/size/colour they are getting. this is really underhand and dishonest tactics by o2 they will have known that they dont have enough phones to meet all preorders but carry on taking them so that they dont lose customers to elsewhere and can then shift the blame onto Apple etc not getting them the phones. seems to have backfired this time though as with previous launches the feeling on here has been that roughly 85-90% of people get the phones on launch day, seems to be only around 50% today
on 16-09-2016 15:58
How Ordered: Online
Delivery Type: Home Delivery
Model Ordered: 7 plus jet Black 256gb
Date Ordered: 10/09
Time Ordered: 11.30pm
Time Confirmation Emails Received: Not even received one!
Delivery Expectation Set: Not a clue?
Email of Death Received: Nothing
So I ordered my iPhone slightly late due to a annoying disgruntled situation with EE, ordering on the 10th at around 11.30pm so I recieved all the credit agreements emails etc however I still to this date have no access to my o2 online account it just says I have no products or services, let alone I haven't even received a confirmation email stating what my phone number is, all I have is a email telling me that my order is being processed yet o2 has taken £60 out of my bank entirely now, I know and understand that I won't be one of the first to receive the phone but some accurate information would of been much appreciated, when I went onto online chat yesterday a women was saying oh the phone is out of stock and she advised me to cancel my order completely! To which I had to say 3 times No! I don't want to cancel my order 😒 And after that she said she had resent the request on for my handset as it was out of stock meaning I've received that same email saying my order is being processed again yesterday that I got on the 10th so have a terrible feeling that will have pushed me right back on the order list! I just wanted to know when I'll be able to access my online account as well as when will I get a confirmation email stating my expected delivery date but no vertually a full week on and all is still up in the air :\ having just joined o2 it's really not filling me with much hope...
on 16-09-2016 15:59
Order Type: Upgrade
How Ordered: Online
Delivery Type: Post
Model Ordered: iPhone 7 Plus 128GB Jet Black
Date Ordered: 09/09
Time Ordered: 1502
Time Confirmation Emails Received: 1510
Delivery Expectation Set: 23/09/2016
Email of Death Received: None and no SMS
16-09-2016 16:04 - edited 16-09-2016 16:06
I have just spoken to Customer upgrade team and they have checked my order - they have told me that it will be dispatching from the warehouse to store on Monday / arriving in store for pickup for Tuesday.
Lets wait and see if this proves to be true....
Ordered Iphone 7+ 256 Matt Black on Upgrade for instore Collection.